{"id":24772,"date":"2022-10-18T09:48:57","date_gmt":"2022-10-18T01:48:57","guid":{"rendered":"https:\/\/masterconcept.ai\/freshworks\/"},"modified":"2025-09-19T11:38:08","modified_gmt":"2025-09-19T03:38:08","slug":"freshworks","status":"publish","type":"page","link":"https:\/\/masterconcept.ai\/partners\/work-collaboration\/freshworks\/","title":{"rendered":"Freshworks"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24772\" class=\"elementor elementor-24772 elementor-23500\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fdffc00 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7fdffc00\" data-element_type=\"section\" data-e-type=\"section\" id=\"herotop\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;clouds&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 283.5 27.8\" preserveAspectRatio=\"xMidYMax slice\">\n  <path class=\"elementor-shape-fill\" d=\"M0 0v6.7c1.9-.8 4.7-1.4 8.5-1 9.5 1.1 11.1 6 11.1 6s2.1-.7 4.3-.2c2.1.5 2.8 2.6 2.8 2.6s.2-.5 1.4-.7c1.2-.2 1.7.2 1.7.2s0-2.1 1.9-2.8c1.9-.7 3.6.7 3.6.7s.7-2.9 3.1-4.1 4.7 0 4.7 0 1.2-.5 2.4 0 1.7 1.4 1.7 1.4h1.4c.7 0 1.2.7 1.2.7s.8-1.8 4-2.2c3.5-.4 5.3 2.4 6.2 4.4.4-.4 1-.7 1.8-.9 2.8-.7 4 .7 4 .7s1.7-5 11.1-6c9.5-1.1 12.3 3.9 12.3 3.9s1.2-4.8 5.7-5.7c4.5-.9 6.8 1.8 6.8 1.8s.6-.6 1.5-.9c.9-.2 1.9-.2 1.9-.2s5.2-6.4 12.6-3.3c7.3 3.1 4.7 9 4.7 9s1.9-.9 4 0 2.8 2.4 2.8 2.4 1.9-1.2 4.5-1.2 4.3 1.2 4.3 1.2.2-1 1.4-1.7 2.1-.7 2.1-.7-.5-3.1 2.1-5.5 5.7-1.4 5.7-1.4 1.5-2.3 4.2-1.1c2.7 1.2 1.7 5.2 1.7 5.2s.3-.1 1.3.5c.5.4.8.8.9 1.1.5-1.4 2.4-5.8 8.4-4 7.1 2.1 3.5 8.9 3.5 8.9s.8-.4 2 0 1.1 1.1 1.1 1.1 1.1-1.1 2.3-1.1 2.1.5 2.1.5 1.9-3.6 6.2-1.2 1.9 6.4 1.9 6.4 2.6-2.4 7.4 0c3.4 1.7 3.9 4.9 3.9 4.9s3.3-6.9 10.4-7.9 11.5 2.6 11.5 2.6.8 0 1.2.2c.4.2.9.9.9.9s4.4-3.1 8.3.2c1.9 1.7 1.5 5 1.5 5s.3-1.1 1.6-1.4c1.3-.3 2.3.2 2.3.2s-.1-1.2.5-1.9 1.9-.9 1.9-.9-4.7-9.3 4.4-13.4c5.6-2.5 9.2.9 9.2.9s5-6.2 15.9-6.2 16.1 8.1 16.1 8.1.7-.2 1.6-.4V0H0z\"\/>\n<\/svg>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-287469e\" data-id=\"287469e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2dd984d8 elementor-widget elementor-widget-heading\" data-id=\"2dd984d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Solution<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62bacf37 elementor-widget elementor-widget-heading\" data-id=\"62bacf37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Freshworks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d1dc73 elementor-widget elementor-widget-text-editor\" data-id=\"39d1dc73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Offers the most uncomplicated, people-first AI solutions to resolve business problems for marketing, sales, customer service, and IT service!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-37751a12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37751a12\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-62ca8194\" data-id=\"62ca8194\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12415e9 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"12415e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6ODA5LCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" id=\"cta_contactus\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">14 Days Free Trial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5358d728\" data-id=\"5358d728\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a99a3ac elementor-widget elementor-widget-image\" data-id=\"4a99a3ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1040\" height=\"734\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_hero.png\" class=\"attachment-full size-full wp-image-23523 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_hero.png 1040w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_hero-300x212.png 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\/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-216740 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"216740\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5601d680\" data-id=\"5601d680\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f8dff2e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f8dff2e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-642ed0ca\" data-id=\"642ed0ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-490ba951 elementor-widget elementor-widget-image\" data-id=\"490ba951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"3358\" height=\"3394\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1.png\" class=\"attachment-full size-full wp-image-60966 lazyload\" alt=\"Freshworks Partner Authorized Reseller badge 2025 - Master Concept\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1.png 3358w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-297x300.png 297w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-1013x1024.png 1013w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-768x776.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-1520x1536.png 1520w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-2026x2048.png 2026w\" sizes=\"(max-width: 3358px) 100vw, 3358px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"3358\" height=\"3394\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1.png\" class=\"attachment-full size-full wp-image-60966 lazyload\" alt=\"Freshworks Partner Authorized Reseller badge 2025 - Master Concept\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1.png 3358w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-297x300.png 297w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-1013x1024.png 1013w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-768x776.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-1520x1536.png 1520w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/Freshworks_Authorized_Reseller_2025_badge-1-2026x2048.png 2026w\" sizes=\"(max-width: 3358px) 100vw, 3358px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1150a88 elementor-widget elementor-widget-image\" data-id=\"1150a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"270\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-768x270.png\" class=\"attachment-medium_large size-medium_large wp-image-157 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-768x270.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-300x106.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-1024x360.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo.png 1304w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"270\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-768x270.png\" class=\"attachment-medium_large size-medium_large wp-image-157 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-768x270.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-300x106.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo-1024x360.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/05\/cropped-mci_logo.png 1304w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ecee78\" data-id=\"ecee78\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ef131c0 elementor-widget elementor-widget-heading\" data-id=\"6ef131c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Master Concept - Freshworks' Authorized Reseller<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5959c041 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5959c041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71870cce elementor-widget elementor-widget-text-editor\" data-id=\"71870cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Master Concept is the first Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks\u2019 authorized reseller in the APAC, we help enterprises streamline and optimize their service delivery workflows.<\/p><p>Freshworks is not only a SaaS with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dec9067 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dec9067\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70999a8\" data-id=\"70999a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebf1a81 elementor-widget elementor-widget-heading\" data-id=\"ebf1a81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enterprises' first choice! A must-have tool for digital transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0ac78 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7e0ac78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be2793b elementor-widget elementor-widget-text-editor\" data-id=\"be2793b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Freshworks provides enterprise-grade, AI-powered services to help you deliver exceptional experiences for both employees and customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d117170 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d117170\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4632fcd\" data-id=\"4632fcd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb5b873 elementor-flip-box--effect-push elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"cb5b873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk.png\" class=\"attachment-medium_large size-medium_large wp-image-43836 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk.png 512w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk.png\" class=\"attachment-medium_large size-medium_large wp-image-43836 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk.png 512w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshdesk-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFreshdesk<br>Customer Service Ticket Management\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tClick to learn more\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<ul>\n \t<li>A tool to help the customer service team systematize the chaos of messages, increasing customer satisfaction with excellent customer experience.<\/li>\n \t<li>Integration of messages from email, official website form, Facebook posts, and more<\/li>\n \t<li>Knowledge base<\/li>\n \t<li>Automated process design<\/li>\n \t<li>All-in-one analysis report<\/li>\n \t<li>Flexible APIs<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-flip-box__button elementor-button elementor-size-sm\" href=\"https:\/\/masterconcept.ai\/zh-hant\/partners\/work-collaboration\/freshworks\/freshdesk-support-desk\/\">\n\t\t\t\t\t\t\tLearn More\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-015c344\" data-id=\"015c344\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8b30ff elementor-flip-box--effect-push elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"d8b30ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshchat.png\" class=\"attachment-medium size-medium wp-image-43845 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshchat.png 200w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshchat-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshchat.png\" class=\"attachment-medium size-medium wp-image-43845 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshchat.png 200w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshchat-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFreshchat<br>Real-time Chatbot\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tClick to learn more\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<ul>\n \t<li>A tool to help the customer service team organize all real-time messages. Activate the chatbot's automatic response, improve customers\u2019 willingness to buy, and drastically reduce labor costs!<\/li>\n \t<li>Integration of social media messaging platforms, including Line, FB Messenger, Instagram, WhatsApp, and website chatbot<\/li>\n \t<li>Auto-reply bot<\/li>\n \t<li>Knowledge base<\/li>\n \t<li>All-in-one analysis report<\/li>\n \t<li>Flexible APIs<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-flip-box__button elementor-button elementor-size-sm\" href=\"https:\/\/masterconcept.ai\/zh-hant\/partners\/work-collaboration\/freshworks\/freshchat\/\">\n\t\t\t\t\t\t\tLearn More\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5d60dbd elementor-hidden-mobile\" data-id=\"5d60dbd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5fc5b8 elementor-flip-box--effect-push elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"d5fc5b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/08\/Freddy.png\" class=\"attachment-medium size-medium wp-image-32299 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/08\/Freddy.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/08\/Freddy-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/08\/Freddy.png\" class=\"attachment-medium size-medium wp-image-32299 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/08\/Freddy.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/08\/Freddy-150x150.png 150w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\t Freddy AI <br>AI-powered Assist Bots\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tClick to learn more\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Freddy AI-powered Chatbot<\/li>\n \t<li>Conversation Summarizer<\/li>\n \t<li>Text Rephraser<\/li>\n \t<li>Article Generator<\/li>\n<\/ul><\/li>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-flip-box__button elementor-button elementor-size-sm\" href=\"https:\/\/masterconcept.ai\/partners\/work-collaboration\/freshworks\/freshchat-freddy-ai\/\">\n\t\t\t\t\t\t\tLearn More\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6b875ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b875ae\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-39f5988\" data-id=\"39f5988\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f59d321 elementor-flip-box--effect-push elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"f59d321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice-300x300.png\" class=\"attachment-medium size-medium wp-image-43839 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice-300x300.png\" class=\"attachment-medium size-medium wp-image-43839 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshservice.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFreshservice<br>IT Service Platform\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tClick to learn more\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<ul>\n \t<li>A platform to help IT staff integrate failure report tickets. Automatic approval processes to shorten processing time and increase IT work efficiency.<\/li>\n \t<li>Enterprise employee self-service desk<\/li>\n \t<li>Workflow automation<\/li>\n \t<li>SLA management<\/li>\n \t<li>ITIL compliance<\/li>\n \t<li>MSP mode<\/li>\n \t<li>All-in-one analysis report<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-flip-box__button elementor-button elementor-size-sm\" href=\"https:\/\/masterconcept.ai\/zh-hant\/partners\/work-collaboration\/freshworks\/freshservice\/\">\n\t\t\t\t\t\t\tLearn More\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3cb2278\" data-id=\"3cb2278\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69e006e elementor-flip-box--effect-push elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"69e006e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales-300x300.png\" class=\"attachment-medium size-medium wp-image-43842 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales-300x300.png\" class=\"attachment-medium size-medium wp-image-43842 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/07\/Freshworks_Freshsales.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFreshsales Suite CRM<br>Customer Data Management\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tClick to learn more\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<ul>\n \t<li>A powerful platform to integrate tools used by the sales and marketing team, share customer data concurrently, shorten transaction circles and increase conversion rate<\/li>\n \t<li>Sales email scheduling<\/li>\n \t<li>KPI goals setup for sales and evaluation<\/li>\n \t<li>Multiple channels of customer data collection<\/li>\n \t<li>Customized customer experience<\/li>\n \t<li>All-in-one analysis report<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-flip-box__button elementor-button elementor-size-sm\" href=\"https:\/\/masterconcept.ai\/zh-hant\/partners\/work-collaboration\/freshworks\/freshsales\/\">\n\t\t\t\t\t\t\tLearn More\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-113f14a elementor-hidden-mobile\" data-id=\"113f14a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e7ea10 elementor-flip-box--effect-push elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"6e7ea10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo-300x300.png\" class=\"attachment-medium size-medium wp-image-37832 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo-300x300.png\" class=\"attachment-medium size-medium wp-image-37832 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2024\/03\/Freshwork-Customer-Service-Suite_logo.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tFreshdesk Omni (Freshworks Customer Service Suite)\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tClick to learn more\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Integrated Freshdesk and Freshchat solution<\/li>\n\t<li>Multi-scenario customer journey templates<\/li>\n\t<li>Omnichannel customer support<\/li>\n\t<li>Centralized helpdesk &amp; ticketing system<\/li>\n\t<li>Intelligent AI chatbot<\/li>\n\t<li>Workflow automation <\/li>\n<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-flip-box__button elementor-button elementor-size-sm\" href=\"https:\/\/masterconcept.ai\/zh-hant\/partners\/work-collaboration\/freshworks\/freshdesk-omni\/\">\n\t\t\t\t\t\t\tLearn More\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5165fb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5165fb2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-d79e561\" data-id=\"d79e561\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-95552f0\" data-id=\"95552f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f3f90d elementor-flip-box--effect-push elementor-flip-box--direction-up elementor-widget elementor-widget-flip-box\" data-id=\"3f3f90d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"flip-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-flip-box\" tabindex=\"0\">\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__front\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__image\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"374\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/09\/D42.svg\" class=\"attachment-medium size-medium wp-image-60367 lazyload\" alt=\"Device42\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"375\" height=\"374\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/09\/D42.svg\" class=\"attachment-medium size-medium wp-image-60367 lazyload\" alt=\"Device42\" \/><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-flip-box__layer__title\">\n\t\t\t\t\t\t\t\tDevice42<br>Advanced IT Discovery &amp; Dependency Mapping\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t\tClick to learn more\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"elementor-flip-box__layer elementor-flip-box__back\">\n\t\t\t<div class=\"elementor-flip-box__layer__overlay\">\n\t\t\t\t<div class=\"elementor-flip-box__layer__inner\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-flip-box__layer__description\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Agentless, automated discovery of IT assets<\/li>\n \t<li>Centralized, continuously updated CMDB<\/li>\n \t<li>Comprehensive IT asset management (ITAM)<\/li>\n \t<li>Dynamic data center visualization (DCIM)<\/li>\n \t<li>Software license &amp; IP address management (IPAM)<\/li>\n \t<li>Faster, smoother cloud migration planning<\/li>\n \t<li>AI-enriched insights<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-flip-box__button elementor-button elementor-size-sm\" href=\"https:\/\/masterconcept.ai\/partners\/work-collaboration\/freshworks\/device42\/\">\n\t\t\t\t\t\t\tLearn More\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-77fac5b elementor-hidden-mobile\" data-id=\"77fac5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ed31bd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ed31bd1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39f206f3\" data-id=\"39f206f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-671b5707 elementor-widget elementor-widget-heading\" data-id=\"671b5707\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Every business needs Freshworks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-566d1a14 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"566d1a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-eebb363 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eebb363\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-0ba1f0b\" data-id=\"0ba1f0b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53594db elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"53594db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_cs.png\" class=\"attachment-full size-full wp-image-23790 lazyload\" alt=\"\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_cs.png\" class=\"attachment-full size-full wp-image-23790 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_cs.png 192w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_cs-150x150.png 150w\" sizes=\"(max-width: 192px) 100vw, 192px\" \/><\/noscript><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Customer Service Management<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-10008aa\" data-id=\"10008aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca943eb elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"ca943eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_customerdata.png\" class=\"attachment-full size-full wp-image-24642 lazyload\" alt=\"\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_customerdata.png\" class=\"attachment-full size-full wp-image-24642 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_customerdata.png 192w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_customerdata-150x150.png 150w\" sizes=\"(max-width: 192px) 100vw, 192px\" \/><\/noscript><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Customer Data Management<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-e03f845\" data-id=\"e03f845\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9921e1 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"e9921e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_management.png\" class=\"attachment-full size-full wp-image-24639 lazyload\" alt=\"\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_management.png\" class=\"attachment-full size-full wp-image-24639 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_management.png 192w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_icon_management-150x150.png 150w\" sizes=\"(max-width: 192px) 100vw, 192px\" \/><\/noscript><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">IT Service Management<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4b4a995\" data-id=\"4b4a995\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cca07b1 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"cca07b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_padlock-1.png\" class=\"attachment-full size-full wp-image-23772 lazyload\" alt=\"\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"192\" height=\"193\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_padlock-1.png\" class=\"attachment-full size-full wp-image-23772 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_padlock-1.png 192w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/09\/freshworks_icon_padlock-1-150x150.png 150w\" sizes=\"(max-width: 192px) 100vw, 192px\" \/><\/noscript><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Real-time Chatbot<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e3b1078 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e3b1078\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-371f3d5f\" data-id=\"371f3d5f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1773f884 elementor-widget elementor-widget-heading\" data-id=\"1773f884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Success story<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee81a14 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ee81a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4280bf09 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4280bf09\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-29b3cbf5\" data-id=\"29b3cbf5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-257b8192 elementor-widget elementor-widget-image\" data-id=\"257b8192\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1287\" height=\"1081\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon.png\" class=\"attachment-full size-full wp-image-24633 lazyload\" alt=\"\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon.png 1287w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon-300x252.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon-1024x860.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon-768x645.png 768w\" sizes=\"(max-width: 1287px) 100vw, 1287px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1287\" height=\"1081\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon.png\" class=\"attachment-full size-full wp-image-24633 lazyload\" alt=\"\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon.png 1287w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon-300x252.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon-1024x860.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/10\/freshworks_decathlon-768x645.png 768w\" sizes=\"(max-width: 1287px) 100vw, 1287px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6dc22167\" data-id=\"6dc22167\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-608ae674 elementor-widget elementor-widget-heading\" data-id=\"608ae674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Decathlon Taiwan- Strengthen customer interaction and increase online sales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27135cd4 elementor-widget elementor-widget-text-editor\" data-id=\"27135cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pain points:<\/strong> The mailboxes of the customer service team are way too messy, without categorization, and hard to organize.<\/p><p>Introducing Freshdesk and Freshchat<\/p><p><strong>Performance:<\/strong><\/p><ul><li>57% up of the customer inquiry rate<\/li><li>96% down of the time taken for the first response (from 2.5 hours to 5 minutes)<\/li><li>25% up for the sales number<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c4cb7ff elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"6c4cb7ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/masterconcept.ai\/partners\/work-collaboration\/freshworks\/freshchat\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59442be5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59442be5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c80efb4\" data-id=\"4c80efb4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1e49c7ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e49c7ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2027577\" data-id=\"2027577\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45acf090 elementor-widget elementor-widget-heading\" data-id=\"45acf090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Learn more about Freshworks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c11a5d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"73c11a5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8a36ed elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"c8a36ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-63568 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-freshworks tag-work-collaboration region-all\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/masterconcept.ai\/blog\/beyond-the-chatbot-arena-hype-what-matters-for-enterprise-ai\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-300x169.png\" class=\"attachment-medium size-medium wp-image-63570 lazyload\" alt=\"[banner] Beyond the Chatbot Arena hype, what matters for Enterprise AI\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-300x169.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-1024x576.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-768x432.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept.png 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-300x169.png\" class=\"attachment-medium size-medium wp-image-63570 lazyload\" alt=\"[banner] Beyond the Chatbot Arena hype, what matters for Enterprise AI\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-300x169.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-1024x576.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-768x432.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept.png 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/masterconcept.ai\/blog\/beyond-the-chatbot-arena-hype-what-matters-for-enterprise-ai\/\" >\n\t\t\t\tBeyond the Chatbot Arena Hype: What Matters for Enterprise AI?\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/masterconcept.ai\/blog\/beyond-the-chatbot-arena-hype-what-matters-for-enterprise-ai\/\" aria-label=\"Read more about Beyond the Chatbot Arena Hype: What Matters for Enterprise AI?\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t2025-08-29\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-63342 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-freshworks tag-work-collaboration\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/masterconcept.ai\/blog\/is-your-it-team-bombarded-by-sos-messages-for-it-helpdesk-itsm-can-help\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-300x169.png\" class=\"attachment-medium size-medium wp-image-63403 lazyload\" alt=\"Is your IT team bombarded by SOS messages for IT helpdesk? ITSM can help\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-300x169.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-1024x576.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-768x432.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner.png 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-300x169.png\" class=\"attachment-medium size-medium wp-image-63403 lazyload\" alt=\"Is your IT team bombarded by SOS messages for IT helpdesk? ITSM can help\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-300x169.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-1024x576.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner-768x432.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/08\/Master-Concept-Freshservice-ITSM-blog-banner.png 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/masterconcept.ai\/blog\/is-your-it-team-bombarded-by-sos-messages-for-it-helpdesk-itsm-can-help\/\" >\n\t\t\t\tIs Your IT Team Bombarded by &#8216;SOS Messages&#8217; for IT Helpdesk? ITSM Can Help\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/masterconcept.ai\/blog\/is-your-it-team-bombarded-by-sos-messages-for-it-helpdesk-itsm-can-help\/\" aria-label=\"Read more about Is Your IT Team Bombarded by &#8216;SOS Messages&#8217; for IT Helpdesk? ITSM Can Help\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t2025-08-20\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-62434 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-freshworks\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/masterconcept.ai\/blog\/disconnected-customer-service-4-ways-freshdesk-omni-can-level-up-your-team\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-300x169.png\" class=\"attachment-medium size-medium wp-image-62441 lazyload\" alt=\"[banner] Disconnected Customer Service? 4 Ways Freshdesk Omni Can Level Up Your Team\" data-srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-300x169.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-1024x576.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-768x432.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner.png 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-300x169.png\" class=\"attachment-medium size-medium wp-image-62441 lazyload\" alt=\"[banner] Disconnected Customer Service? 4 Ways Freshdesk Omni Can Level Up Your Team\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-300x169.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-1024x576.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner-768x432.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/07\/EN-Freshdesk-Omni-blog-banner.png 1280w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/noscript><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Blog<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/masterconcept.ai\/blog\/disconnected-customer-service-4-ways-freshdesk-omni-can-level-up-your-team\/\" >\n\t\t\t\tDisconnected Customer Service? 4 Ways Freshdesk Omni Can Level Up Your Team\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/masterconcept.ai\/blog\/disconnected-customer-service-4-ways-freshdesk-omni-can-level-up-your-team\/\" aria-label=\"Read more about Disconnected Customer Service? 4 Ways Freshdesk Omni Can Level Up Your Team\" tabindex=\"-1\" >\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t2025-07-31\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Solution Freshworks Offers the most uncomplicated, people-first AI solutions to resolve business problems for marketing, sales, customer service, and IT service! 14 Days Free Trial<\/p>\n","protected":false},"author":13,"featured_media":4263,"parent":43062,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24772","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Customer expectations have evolved way beyond just &quot;getting an answer&quot;. 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